C-TOTAL GmbH, Schulstrasse 3, 8050 Zürich (Örlikon), +41 44 810 26 07, mail@c-total.ch, www.c-total.ch (hereinafter referred to as C TOTAL) is the operator of the website www.c-total.ch and the services and products offered there, and is therefore responsible for the collection, processing, and use of personal data and the compliance of data processing with Swiss law.
Customer trust is important to us, which is why C TOTAL takes data protection seriously and ensures appropriate security. Of course, C TOTAL complies with the legal provisions of the Federal Act on Data Protection (DSG), the Ordinance to the Federal Act on Data Protection (VDSG), the Telecommunications Act (FMG), and other data protection regulations.
The following information outlines which personal data C TOTAL collects and for what purposes this data is used:
1. Scope and Purpose of the Collection, Processing, and Use of Personal Data
The C TOTAL website can be visited without providing personal information. C TOTAL only stores access data without personal reference, such as the name of the Internet Service Provider, the page from which C TOTAL is accessed, the IP address, or names of requested files. This data is evaluated solely to improve C TOTAL's offerings. It does not allow any conclusions to be drawn about the visiting person. C TOTAL only collects personal data when the customer voluntarily provides it during their order, when opening a customer account, or when signing up for the C TOTAL newsletter. A newsletter is only sent upon explicit request. Unsubscribing from the newsletter is possible at any time.
The data you provide will be used to fulfill and process the order. To fulfill the contract, C TOTAL forwards personal data to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of ordered goods. For payment processing, C TOTAL forwards the necessary payment data to the bank responsible for the payment and, if applicable, to the payment service provider commissioned by C TOTAL or to the payment service selected during the ordering process.
2. Cookies
Cookies help make the visit to the C TOTAL website easier, more pleasant, and more meaningful in many aspects. Cookies are information files that the web browser automatically stores on the computer's hard drive when C TOTAL is visited. Cookies do not damage the computer's hard drive, nor do they transmit personal data of users to C TOTAL.
C TOTAL uses cookies, for example, to identify the customer as a registered user without requiring them to log in separately. The use does not result in C TOTAL receiving new personal data about online visitors. Most internet browsers automatically accept cookies. However, browsers can be configured to prevent cookies from being stored on the computer or to always display a notification when a new cookie arrives. Disabling cookies may result in not being able to use all functions of the C TOTAL website.
3. Right to Information, Deletion, and Correction
The customer can request information about the personal data stored by C TOTAL at any time. A formal request for information must be made in writing and with proof of identity. Furthermore, customer data can also be corrected or deleted at any time, provided that no legal retention period stands in the way. This can be done by sending a suitably formulated email to mail@c-total.ch. C TOTAL points out that in the event of data deletion, the use of C TOTAL's services may not be possible or may not be fully possible.
4. Data Security
C TOTAL employs appropriate technical and organizational security measures to protect the personal data stored at C TOTAL against manipulation, partial or complete loss, and unauthorized access by third parties. C TOTAL's security measures are continuously improved and adapted according to technological developments.
5. Web Analytics Service
This website uses Google Analytics, a web analytics service from Google Inc., and Google Remarketing. These are services provided by Google Inc. ("Google"). Google uses so-called "cookies," text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a server of Google in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activities for website operators, and to provide other services related to website usage and internet usage. Google may also transfer this information to third parties, where required by law or where third parties process this data on behalf of Google. Google will not associate your IP address with other data from Google in any case. You can prevent the installation of cookies by adjusting your browser software accordingly; however, we point out that in this case you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of data collected about you by Google in the manner and for the purposes described above.
5a. Mouseflow
This website uses Mouseflow, a web analytics tool from Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (only with anonymized IP address). This creates a log of mouse movements and clicks with the intention of replaying individual website visits randomly and deriving potential improvements for the website from this. The information is not personal and is not shared. If you do not wish to have a recording, you can disable it on all websites that use Mouseflow at the following link: www.mouseflow.de/opt-out/.
6. Social Plugins
Use of Facebook, Google+, Twitter, and Instagram plugins Our website uses so-called social plugins ("plugins") from the social networks Facebook and Google+, and the microblogging services Twitter and Instagram. These services are offered by the companies Facebook Inc., Google Inc., Twitter Inc., and Instagram LLC. ("Providers").
Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). An overview of Facebook's plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins
Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). An overview of Google's plugins and their appearance can be found here: https://developers.google.com/+/web/
Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). An overview of Twitter buttons and their appearance can be found here: https://twitter.com/about/resources/buttons
Instagram is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). An overview of Instagram buttons and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges
If you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of Facebook, Google, Twitter, or Instagram. The content of the plugin is transmitted directly from the respective provider to your browser and embedded in the page. By embedding the plugins, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile or are not logged in. This information (including your IP address) is transmitted directly from your browser to a server of the respective provider in the USA and stored there.
If you are logged into one of the services, the providers can directly associate your visit to our website with your profile on Facebook, Google+, Twitter, or Instagram. If you interact with the plugins, for example by clicking the "Like," "+1," "Tweet," or "Instagram" button, the corresponding information is also transmitted directly to a server of the providers and stored there. The information is also published in the social network, on your Twitter or Instagram account, and displayed to your contacts there.
The purpose and scope of data collection and the further processing and use of the data by the providers, as well as your related rights and settings options for protecting your privacy, can be found in the privacy notices of the providers.
Privacy notices from Facebook: http://www.facebook.com/policy.php
Privacy notices from Google: http://www.google.com/intl/de/+/policy/+1button.html
Privacy notices from Twitter: https://twitter.com/privacy
Privacy notices from Instagram: https://help.instagram.com/155833707900388/
If you do not want Google, Facebook, Twitter, or Instagram to directly associate the data collected through our website with your profile in the respective service, you must log out of the corresponding service before visiting our website. You can also completely prevent the loading of the plugins with add-ons for your browser, such as the script blocker "NoScript" (http://noscript.net/).
7. Contact Person
For questions regarding data protection on the C TOTAL website, for inquiries, or for requests for data deletion, please contact us via email at mail@c-total.ch.
